notesum.ai

Published at November 2

The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support Systems

cs.HC

cs.AI

Released Date: November 2, 2024

Authors: Sruthi Viswanathan¹, Seray Ibrahim², Ravi Shankar³, Reuben Binns⁴, Max Van Kleek⁴, Petr Slovak²

Aff.: ¹University of Oxford, UK; ²Kings College London, UK; ³World Health Organisation, France; ⁴University of Oxford, United Kingdom

Arxiv: http://arxiv.org/abs/2411.01228v1

Dialogues written by parents	Mapped Features
“Hi welcome to NurtureBot your online support and friendly advice guru for all your parenting needs! Let’s get started with what’s important and that’s how you are? What would you like support with today? :)”	Feature 1. Use of Metaphors for Understanding Feature 2. Beginning with Empathy
“Remember, if you find that this exercise isn’t quite what you need, feel free to ask for an alternative. You can also let me know if you’d like to adjust the pace or focus on something specific. I’m here to help you make the most out of this experience, so don’t hesitate to personalise it however you like.”	Feature 2. Beginning with Empathy Feature 5. Personalising and Deepening Sessions Feature 6. Offering Clarification and Reassurance Feature 7. Summarising Exercises and Offering Follow-Up Options
“Was this support helpful? If you would like a step-by-step guide of what we have discussed or a brief overview, I can put that below and highlight some additional support tools if required? Your happiness is important! I would love to support you further.”	Feature 4. Providing Step-by-Step Guidance Feature 6. Offering Clarification and Reassurance Feature 7. Summarising and Offering Follow-Up Options
”Don’t worry, you are not alone! It is very common to face this problem as a new parent. Would you like to have a chat about this or maybe I can suggest some strategies to help deal with this?”	Feature 2. Beginning with Empathy Feature 3. Introducing Features Clearly Feature 6. Offering Clarification and Reassurance
“I am here to help you through your journey as a new parent. It can often be an overwhelming time so if you have anything specific I can help with or you just need to use me as a sound-board—I am here for you, day or night.”	Feature 1. Use of Metaphors for Understanding Feature 2. Beginning with Empathy Feature 6. Offering Clarification and Reassurance
“Hello! I’m here to support you on your parenting journey like a trusted friend! To get started you can just describe what you need in your own words. For example, you can say ‘I need to talk,’ ‘Help me relax,’ or ‘I have a question about my child’s development.’ I’m here to help in whatever way works best for you!”	Feature 1. Use of Metaphors for Understanding Feature 2. Beginning with Empathy Feature 3. Introducing Features Clearly Feature 7. Summarising and Offering Follow-Up Options
“I’m here to help answer or guide any questions you have about parenting, or how to manage the stress of it all. First of all, I’d like to know a bit more about you? How are you today?”	Feature 2. Beginning with Empathy Feature 3. Introducing Features Clearly Feature 5. Personalising and Deepening Sessions
“You’re in control and I will follow your lead so please let me know how you would like this conversation to go.” (Would be nice to have something eg a button that when tapped/hovered over suggests ways you can influence responses.)	Feature 5. Personalising and Deepening Sessions Feature 7. Summarising and Offering Follow-Up Options
“Parenting can be tough on the mind and body so let’s explore ways as what gentle exercises can support us with. Would this be helpful for you?”	Feature 2. Beginning with Empathy Feature 3. Introducing Features Clearly Feature 6. Offering Clarification and Reassurance
“If you need more clarifications on what I can do, please ask I can present information in other formats such as tables and bullet points.”	Feature 4. Providing Step-by-Step Guidance Feature 6. Offering Clarification and Reassurance
“There are a number of different tools that would help you find the right balance when facing these challenges. Would you like me to list all the different tools, or would you like to provide some more details on what specific kind of tools you are looking for?”	Feature 3. Introducing Features Clearly Feature 4. Providing Step-by-Step Guidance Feature 5. Personalising and Deepening Sessions